BPO & Call Center Services

Comspark offers a full range of inbound and outbound call center services through out the world for all markets segments 24 X 7 (365 days). Comspark provides high quality, time bound, cost effective call center services with a combination of offshore facilities and on site support..

Comspark BPO is uniquely positioned to service customer requirements by leveraging its tenets of quality and innovation, the best people talent, self sustaining process framework and domain knowledge. We offer customized service offerings; translating into the most flexible and cost effective services of the highest quality for our customers.

Our call center Solutions offering combines process, technology and intelligent workforce management to capture vital information about customer needs and preferences, boosting clients’ abilities to satisfy each customer’s immediate needs and opening the sales channel for additional revenue- generating opportunities.

Comspark provides instantaneous operation of an integrated architecture coupled with highly skilled agents that execute your customized association building tactics. Our multi-channel solutions give you the total customer relations wrap up you need to achieve the objectives set by your companionship for customer acquisition, retention, personalization and reliable.

We offer entire outsourced eCRM solutions together with inbound order taking, help-desk, web-chat, customer service and e-mail. Step towards outsourcing stems from numerous widespread considered objectives that make superior business logic. Beyond the need or desire to lessen call center expenses and augment the level of customer-focused interaction, outsourcing permits a companionship to focus on its core business activities and hedges the bet on future technological investments required to remain competitive.

Staffing & Consulting Services

Comspark IT Staffing practice delivers high-quality services built on industry best practices. We work with our clients to recruit and retain the best information technology talent possible. Our Staffing model is comprised of three core services :

IT Contract Staffing

IT Contract Staffing manages the acquisition and deployment of technical professionals for temporary IT staffing needs. Consistent, quick access to skilled IT professionals. We partner with our client to understand specific job requirement then utilize our industry expertise to provide the best candidate.

Direct Hire Placement

Our professional Direct Hire Placement recruiters source world-class talent through an extensive network of candidates who are employed and unavailable through normal sources. Our recruiters use time-proven interview and reference techniques to select the best candidates for your needs.

Managed Services

Comspark Managed Services integrated program management provides a cost-effective single-source solution for all of your IT staffing requirements, allowing you to focus on your core competencies. Utilizing our world-class, web-based technology – Liquid Medium – along with dedicated program managers and teams, we provide single-source staffing management, dedicated resources and the flexibility of either on-site or off-site programs.

Recruitment Process Outsourcing

Comspark offers scalable, customized Recruitment Process Outsourcing solutions backed by a deep pool of consulting, technology, industry, executive, and recruiting expertise to help you lower costs and increase quality of hiring. Whether you want to outsource the entire process or just a portion, Comspark Recruitment Process Outsourcing will provide you.

Spectrum of Services

Supplementary Offerings

Along with the core offerings, Comspark also provides a host of other services as part of the complete package for its customers. The list of services is given below.

Enterprise Application Implementation: ERP, CRM, LMS and open source ERP.( SAP, Oracle e-biz, Lawson ERP,Sugar CRM etc. )

Business Intelligence: Reporting, Data Warehousing and Data Mining.

Migration and Integration: Technology/ Data Migration and Integration.

Quality Assurance and Testing Services: Quality consulting, test case planning, testing, test automation and setting up quality controls.

Remote IT Support : IT infrastructure, Desktop and Applications support.

Emerging Offerings

Comspark is investing and developing new areas of expertise which are emerging in the market place. These services include the following.

Content Management System/ Document Management System( CMS/DMS): Enterprise, Web, Versioning, Controlling, Storing and collaboratively create, review, index, search, publish and achive.

E-Learning solution: Content development, Delivery applications, Virtual classrooms and Remote teaching.

Digital Media Production: Flash based websites, Interactive multimedia applications, Video and animation, Gaming portals, 3D visualization etc.

Search Engine Optimization (SEO): Keyword analysis, content optimization, directory listings, link exchanges, advt campaigns, etc.

Project Management
Risk Management & Security